Create VICIdial Scripts
·
Click ‘Scripts’
and then ‘Add A New Script’.
·
Fill in the fields;
o
Script
ID: This is the short name of a
VICIdial Script. This needs to be a unique identifier.
o
Script
Name: This is the title of a VICIdial
Script.
o
Active:
‘Y’.
o
Admin
User Group: This is the
administrative user group for this record, this allows admin viewing of this
record restricted by user group.
o
Script
Text: This is where you place the
content of a VICIdial Script. You can have customer information be
auto-populated in this script. This can be configured later.
·
Once you are happy with these initial settings
click ‘Submit’.
·
Now go to your newly created script.
·
From the Script modification page you have the
ability to click on the "Preview Script" link to see what your script
will look like in the agent screen with the dynamic fields filled in with
sample data.
·
Use the insert function to select information
from your data.
o
For example I have created the following;
Hello my name is
--A--fullname--B-- . How are you today --A--last_name--B--
--A--first_name--B--?
My name is JOE AGENT
. How are you today PUBLIC JOHN?
I can’t imagine focusing long enough to research; much less write this kind of article. You’ve outdone yourself with this material. This is great content. auto dialer
ReplyDelete